Job Purpose:
The position is a combination of administration support, data capture, query resolution processes, client liaison and general office support.
Responsibilities:
- Generate and follow up iComply documentation and update CRM
- Capturing of:
- Monthly billing statements
- Suspensions and reinstatements (including SMS communication to members)
- Gap claim requirements were not submitted by the company
- Weekly checking of the Discovery website on addition of dependant requirements
- Assist Support Centre Consultants where and when required
- Backup for Support and Admin Centre staff
- Resolve complex medical aid claims
- Follow up and investigate returned postal and other communication and update database accordingly
- Attend to specific client servicing needs
- Assist with special Client and Practice related projects, where required
- Assist with Wellness Days where required
- Perform any other additional duties or responsibilities, which reasonably fall within the ambit of the job description, or in accordance with operational requirements of the business
Minimum requirements:
- Grade 12 / NQF4 qualification
- 2 years relevant healthcare work experience within the financial services industry
- Proficient in both spoken and written English and at least one other of the official South African languages
- Computer literacy (MS Office)
Competencies required:
- Client centricity
- Communication skills
- Attention to detail
- Team player
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